Use and access of this website
KK Servis Logistics Japan or Servis Europe BV Netherlands grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of KK Servis Logistics Japan or Servis Europe BV Netherlands. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of KK Servis Logistics Japan or Servis Europe BV Netherlands and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising KK Servis Logistics Japan or Servis Europe BV Netherlands's names or trademarks without the express written consent. Any unauthorised use terminates the permission or license granted by KK Servis Logistics Japan or Servis Europe BV Netherlands.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. Or for any other fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
You understand that you, and not KK Servis Logistics Japan or Servis Europe BV Netherlands, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
No guarantee or declaration is given, either explicitly or implicitly, as regards the accuracy or completeness of the information published on the site or to which the sites provide access. KK Servis Logistics or Servis Europe BV accept no responsibility whatsoever for the information and/or recommendations published on the site or to which access is provided via this site. Alterations can be made to this information and these recommendations without prior notice being given.
KK Servis Logistics makes available to you the provision to download particular documents, on the conditions set out below.
You acknowledge and agree that KK Servis Logistics will not be under any liability to you for any loss or damage including consequential loss or damage however caused, whether by negligence or otherwise, that arises in any way from the use of the downloaded material. Although the downloaded material may be copied for personal use, any re-publication by any means is prohibited without our express written consent for approval on behalf of original owner.
Ordering trough this website or buying fish here in Japan.
By placing an order with or buying fish from KK Servis Logistics Japan or Servis Europe BV you agree to be bound by their respective terms and conditions as follows hereafter:
We do only accept orders trough our website ordering system and of registered customers only unless agreed otherwise.
When you place an order, we will send you an e-mail confirming receipt of your order and containing the details of your order. Since we process and check our orders manually upon shipping possibilities and availability, you will receive a final confirmation in which we will inform you if any item of you order turn out to be unavailable. In general this will take at least 24 hours.
Final order must reach us 7 days prior to shipment unless agreed otherwise. This period is imposed by the requirements of the authorities in delivering Health certificates and ensuring you a proper preparation of fishes before shipping.
All prices quoted on the website are in Japanese yen. Any prices quoted in other currencies are approximate and provided as indication only.
Availability of stock is provided as indication only since actual stocks are changing in health condition and given upon our best knowledge. the actual number of packed fishes per box may change without prior notice due to weather conditions. The size of the fish is approximate and may vary during season. Despite our efforts to keep data published in print or on the website as much as possible accurate sometimes misprinting in weight and pricing can not be avoided, any change upon you will be informed in the final confirmation.
We will only proceed/ship orders received through our website or shipping of fish purchased locally from the breeders via KK Servis Logistics Japan upon full receipt of payment of final invoice, for at least 7 days prior to shipment.
All payments must be made in Japanese yen either in Euro to our account in Japan or the Netherlands if you would like to pay in any other currency, please contact us ahead.
By placing an order trough our website or buying fish from the breeders via KK Servis Logistics Japan here locally you agree that you understand that fish purchased from the breeders via KK Servis Logistics Japan or Servis Europe BV Netherlands are done entirely at your own risk. And that KK Servis Logistics Japan or Servis Europe BV Netherlands can in no way be held responsible for the health of the fish once you have purchased them trough our website or here in Japan, during shipping or at their final destination, or for the health of existing stocks you may have.
KK Servis Logistics Japan or Servis-Europe B.V. do not accept liability for delay or failure to perform service, including schedule changes, substitutions of alternate carriers or aircraft, and re routings; fish and freight are at risk and liability of customer .
Claims must be made within 24 hours of the fish's arrival by mail. Claims will only be accepted for fish value and not the freight costs. Claims of less than 5% of total fish value will not be considered. All claims have to be accompanied with clear digital pictures of dead or damaged fish. Failure to do this will void the claim.
KK Servis Logistics Japan or Servis Europe BV Netherlands can not be held responsible for claims beyond 24 hours and accept no responsibility for loss of fish beyond this point either to new arrivals or existing stocks. KK Servis Logistics Japan or Servis Europe BV Netherlands can not guarantee claims as this must be negotiated with each breeder and it will be the breeder's decision. If agreed claims will be replaced with fish to the same value and shipped at customers cost on the next available shipment or compensated otherwise.